Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Bundle

Microsoft Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Practice Test Questions, Microsoft Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Exam Dumps

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The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification evaluates how a specialist creates CX solutions that are essential for business prosperity. It particularly underlines one’s ability to handle areas such as Common Data Service, Power Virtual Agents, Power Apps, Omnichannel, and the like. And to obtain this excellent Microsoft qualification, you will need to accomplish its two requirements ― MB-200 and MB-230 tests.

Who Can Pursue This Microsoft Certification?

Do you have a solid background in Dynamics 365 and its model-driven apps? Are you familiar with Power Platform and the enterprise licensed product as a whole? If yes, then you can be a candidate for this Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate. Luckily, there are no technical prerequisites for the certification exams, but it’s recommended that you are already familiar with the above-mentioned areas. And with the given scope, this validation is ideal for functional consultant specialists and customer engagement employees who have prior experience in accomplishing discovery tasks, engaging with SLAs, picking up different requirements, and configuring solutions and apps.

MB-200 and All Its Vital Details

This exam emphasizes the relevant aspects covered by Power Platform and Dynamics 365 Core. It takes on the tasks handled by a functional consultant, which include designing enterprise-related solutions, implementing system variations, migrating data, configuring system needs, and such. To better comprehend these responsibilities, here are the key exam objectives that you need to follow through during your test preparation:

• 25% to 30% deal with the performance of solutions deployment and testing

  Here, you will learn how to manage environments, apps, and solutions, as well as carry out quality assurance and system administration.

• 20 to 25% will cover the management of user experience design

  Take your time to understand the development of user experience design, from its creation and configuration. This area also accentuates the administration of apps, templates, and processes.

• 15 to 20% for entities as well as the management of data

  Within this domain, candidates will polish their skills in handling and revising existing data models such as entities, relationships, fields, and views. It’s also important to master the processes tangled within the importation, exportation, and management of data.

• 15 to 20% explain the integration of Office 365 features

  You can become more competent in configuring & integrating apps and requirements for Outlook. In addition, you need to have detailed command in Power Automate flows and email integration.

• 5 to 10% highlight discovery, planning, and analysis performance

  Through this area, you might gain an understanding of fundamental documentation aspects such as high-level ERD, mock-ups, and OOB functionality. This section also gets down on your skills in implementing continuous collaboration tasks with customers, from identification to selection to auditing.

• 5 to 10% shed light on security implementation

  Make sure that you have an exhaustive grasp of different security features so you can easily distinguish role assignments for Office 365. And for the configuration of security settings, these involve your skills in supervising security roles, users, teams, field profiles, and the like.

MB-230 and All Its Core Features

This Microsoft test provides you with the practical skillset needed to become an effective functional consultant who can expertly deal with the customer service aspects of Dynamics 365. It concentrates on technical responsibilities such as executing omnichannel solutions, implementing service management, substantiating customer engagement, and upgrading Power Platform, among others. The domains for MB-230 are as follow:

• 30-35% cover supervision cases and knowledge base

  With the largest fraction of the test coverage, it’s imperative that you study more about the creation and management of both cases and knowledge base. The former dwells on lists, records, routing rules, resolution forms, and such. The latter, on the other hand, focuses on knowledge base features such as article lifecycle and relevance search.

• 25 to 30% deal with the conformation of various functionalities

  Here, applicants will have to give emphasis on service management settings, particularly on record creation, queues, schedules, timelines, services, and the like. At this point, it’s vital to know the configuration attributes of these subjects. And aside from that, you must have a deep grasp of the major processes and customer service visualizations.

• 25 to 30% for management of queues, entitlements, and SLAs

  Another prominent skillset that you need to master for MB-230 includes operating queue types, implementing case routing, and configuring email settings. It also benefits well if you learn the ropes of entitlement templates and service-level agreement items.

• 15 to 20% detail the configuration of forms pro

  As you can assume, surveys are relatively important in customer service. That’s why these are included in the list of major subject areas in the official exam. Some of the practical skills that needed to be polished are generating survey questions, distributing links, handling responses, summarizing reports, and creating business actions.

Some Reminders before Taking These Two Exams

Do take note that MB-200 is scheduled to be retired on December 31, 2020. It will then be replaced by the Microsoft PL-200 test. Also, make sure that you follow the updated blueprint for both exams for an easier learning process. As of now, either of these tests is priced at $165 each containing 40-60 questions to be completed in 180 minutes.

What Are Career Opportunities?

As part of the Microsoft role-based certification program, this technical validation focuses on the customer service management of Dynamics 365. And some of the best job roles highlighted by its two tests are CRM consultants, IT technology consultants, senior programmer analysts, and sales operation analysts. Based on the latest data provided by PayScale.com, Microsoft Dynamics CRM certification holders earn an average salary of almost $69k per year.

What’s Next Path after This Qualification?

Successful candidates of both MB-200 and MB-230 exams are not just rewarded with a top-of-the-line certification but also a practical career path. Those who are endorsed as Microsoft certified in this field can go after related associate-level Dynamics 365 technical tracks such as the Sales Functional Consultant, Marketing Functional Consultant, or Field Service Functional Consultant. Another option is to level up your skills by completing another role-based yet expert-level validation, which is the Microsoft Certified: Dynamics 365 Power + Power Platform Solution Architect Expert certificate.

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