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Conducted and managed by Axelos, the ITIL certification scheme is an ideal way to gain basic to advanced expertise that any IT professional is required to have regarding different business disciplines. This program consists of multiple certificates for novices, intermediate-level specialists, managers, strategic leaders, and experts.

If you’re an IT beginner willing to get a fundamental understanding of the key elements, terminologies, and concepts covered in ITIL, Axelos offers a Foundation Certification scheme that is provided in two options: the ITIL v3 Foundation and ITIL v4 Foundation.

ITIL v3 Foundation Certification Overview

The ITIL v3 Foundation certificate was launched in 2007 and it is still available. Candidates who have earned it successfully are likely to have core knowledge of ITIL service lifecycle management, processes, and architecture, among the rest. Such a skillset helps certification holders to embark on their career journey with ease and effortlessness.

Aimed Audience. Candidates interested in this certification are IT specialists who want to gain exposure to the ITIL specifics to grab a job role like Solution Architect, ITSM Manager, Service Delivery Manager, and so on. Professionals like IT architects, IT planners, and IT consultants can also go for this accreditation to verify their management skills.

Prerequisites. Officially, there are no prerequisites for this certification as it is an entry-level one. However, a little exposure to IT management will not harm as well as completing the corresponding training.

ITIL v4 Foundation Certification Overview

In 2019, Axelos launched a new version of the ITIL Foundation certificate which is the ITIL v4 Foundation. Designed to impart best-of-breed IT service management fundamental knowledge, this accreditation helps individuals to have a smooth career launch. Candidates will learn about service management framework, ITIL service value system, ITIL practices, and more.

Aimed Audience. Broadly speaking, every IT professional that aims to develop in the IT service management can go for this certification. If you want to have a hold over a key ITIL framework and understand what all it takes to handle the job of IT service manager then this is the right move to make.

If your organization has recently adopted the ITIL framework then also you can go for this certificate and enhance knowledge and skills in this IT technology. As this is an updated version of a beginner-level certification, any specialist will get a career advantage after earning it.

Prerequisites. Just like the previous version, there are no official prerequisites for this certification as well. However, it is wise to have a considerable understanding of ITIL 4 guiding principles, Service management’s 4 dimensions, a basic knowledge of Lean, Agile, and DevOps, and ITIL 4 practices.

Earning the Certifications

There are two ways to earn both mentioned foundational certifications. The first one is to take-up a relevant training at an Accredited Training Organization and then go for the associate exam. The second one is to study privately and then sit for the test. One can be assessed at a testing center or via an online platform as per convenience.

Overview of the Related Exams

To earn any of the two certificates, a candidate has to pass a 60-minute long exam that contains nearly 40 questions. To get the pass status in the test, one should secure 65% marks.

Although both exams follow the same pattern, there is a mild difference. For example, in the ITIL v3 series, the questions are only MCQ-based but in the ITIL v4 series, the items are of Classic, Negative, Missing word, & List types. Also, the ITIL v4 foundation test is a closed book while ITIL v3 is open-book.

Exam Language

ITIL certifications are globally recognized and have world-wide coverage. Keeping that thing in mind, this certificate is available in multiple languages. The ITIL v3 foundation exam is presented in English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish languages. The ITIL v4 foundation test is available in more languages. Candidates can take it in English, Brazilian, Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish.

Exam Objectives

As the ITIL Foundation certification scheme is recently updated, a part of the exam has been updated too; the objectives have been revised. Thus, during ITIL v3 one will be tested on the following domains:

• Service management as a practice;
• The ITIL service lifecycle;
• Selected functions;
• Competence and training;
• Selected processes;
• Selected roles;
• Generic concepts and definitions;
• Technology and architecture;
• Key principles and models.

In the ITIL v4 foundation series, the learning is focused on domains that involve getting a good understanding of:

• key concepts of service management;
• purpose of the ITIL service value system and its and each part/component;
• activities of the service value chain & the mechanism of their interconnection;
• function of the 15 ITIL practices and their key terms;
• how the ITIL guiding principles help an organization take up and adjust the service management;
• 4 dimensions of service management;
• 7 ITIL practices.

This recent version gives more importance to communication, collaboration, value, simplicity, and transparency.

Job Aspects of Foundation Certificate

ITIL is the industry’s most famed framework of IT services and practices adopted by many leading organizations. Certified professionals can explore relevant job opportunities spread across the world. Companies like Caterpillar, Disney, Honda, Microsoft, and Procter & Gamble are eyeing ITIL accredited individuals.

The kind of skills it imparts in a candidate is commendable and helps one to vouch for job roles related to ITIL Services Support and Service Delivery. IT Consultants can easily use their certificates to level-up their careers.

As per one of the most popular websites conducting salary surveys, PayScale, an ITIL v4 Foundation certified professional can easily make $98k per year on average.

Career Path Afterwards

ITIL v3 Foundation and ITIL v4 Foundation are the entry-level certificates which allows a candidate to have ample career advancement opportunities. One can go for the ITIL 4 Managing Professional (ITIL MP) module or can earn the ITIL v3 Practitioner certificate. The further moves will depend on one’s professional interests, including the path of a Strategic Leader or Intermediate, Expert, and Master accredited professionals.

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