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MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Video Training Course

Looking for studying for MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification training course. Our MB-910 certification video training course training course is your number one assistant. Pass with our MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification training course on the first try and become a certified professional in no time.

  • 100 Students Enrolled
  • 65 Lectures
  • 5 Hours
  • 5.0 Rating
$38.49
$34.99

Curriculum For This Course

  • Identify common customer engagement features

    Video Name Time
    1. Describe use cases for Dynamics 365 CRM 4:53
    2. Creating a trial Dynamics 365 Customer Insights - Journeys environment 8:41
    3. Describe built-in reporting capabilities: views, forms, search, filter 7:56
    4. Describe built-in reporting capabilities: dashboards and charts 5:02
    5. Describe customers and activities 5:20
    6. Describe Microsoft Dataverse re Dynamics 365 7:09
    7. Describe Microsoft Power Platform re Dynamics 365 2:17

  • Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities

    Video Name Time
    1. Lead generation by using marketing forms/pages; business process flows 4:39
    2. Qualifying leads 2:53
    3. Describe how to target customers by using segments 8:18
    4. Subscription Lists 1:59
    5. Marketing email 9:17
    6. Event management features and capabilities incl. Microsoft Teams webinars 2:57
    7. Automating marketing activities by using customer journeys 7:44
    8. Using Copilot with Customer Insights - Journeys 7:44

  • Describe marketing-related apps

    Video Name Time
    1. Capabilities of Dynamics 365 Customer Insights - Data 3:12
    2. Describe unified customer profiles 5:37
    3. Describe measures, segments and predictions 4:18
    4. Asking questions in Dynamics 365 Customer Voice 6:00
    5. Other capabilities of Dynamics 365 Customer Voice 8:43

  • Describe the Dynamics 365 Sales lifecycle

    Video Name Time
    1. Introduction to Dynamics 365 Sales 2:07
    2. Describe leads and the process for qualifying leads 6:49
    3. Describe the opportunity management process 7:02
    4. Describe the quote lifecycle, and order and invoice management 7:11
    5. Describe the product catalog, prices list, and unit groups 4:58
    6. Describe Sales Accelerator 2:59
    7. Describe Copilot for Sales 5:04

  • Describe forecasting and sales-related apps

    Video Name Time
    1. Describe sales pipeline forecasting concepts 4:16
    2. Describe capabilities of Dynamics 365 Sales Insights 8:27
    3. Describe capabilities of LinkedIn Sales Navigator 3:13
    4. Describe the Dynamics 365 Sales mobile app 4:19
    5. Dynamics 365 Sales Dashboards 3:51

  • Describe Dynamics 365 Customer Service components

    Video Name Time
    1. Introduction to Dynamics 365 Customer Service 2:08
    2. Describe the case lifecycle - creating a case 7:09
    3. Case lifecycle - Service Level Agreements (SLAs) 3:41
    4. Case lifecycle - entitlements 5:33
    5. Describe how to use queues to manage work 4:06
    6. Describe Knowledge Management 8:47
    7. Describe use cases for Copilot in Customer Service 6:06
    8. Describe use cases for agent productivity tools 4:29

  • Describe Dynamics 365 Customer Service capabilities and related apps

    Video Name Time
    1. Omnichannel for Customer Service 2:51
    2. Describe the Omnichannel Supervisor experience 2:53
    3. Unified Routing 5:20
    4. Agent Inbox 5:00
    5. Historical analytics 7:05
    6. Dynamics 365 Customer Voice use cases 1:29
    7. Dynamics 365 Customer Service Dashboards 3:54

  • Describe Field Service capabilities

    Video Name Time
    1. Introduction to Dynamics 365 Field Service 1:40
    2. Describe the work order lifecycle 9:06
    3. Describe capabilities of the Inspections feature and the mobile app 7:50
    4. Describe customer asset management and preventive maintenance processes 5:19
    5. Describe use cases of Copilot in Field Service 5:19

  • Describe scheduling capabilities

    Video Name Time
    1. Enable proactive customer asset maintenance - Connected Field Service 3:38
    2. Describe resource and scheduling processes 5:53
    3. Describe scheduling options - Schedule Board 4:06
    4. Describe scheduling options - Schedule Assistant 3:56
    5. Describe scheduling options - Resource Schedule Optimization (RSO) 1:58
    6. Dynamics 365 Field Service Dashboards and Predictive Work Duration 2:11

  • Describe integration options

    Video Name Time
    1. Describe Microsoft Teams integration capabilities 5:03
    2. Describe email capabilities including App for Outlook 2:47
    3. Describe how Microsoft Excel can be used with Dynamics 365 apps 7:28
    4. Describe Microsoft Word integration 3:49
    5. Describe Microsoft SharePoint integration 1:32
    6. Describe options for analyzing data by using Power BI 5:00

  • Well done

    Video Name Time
    1. What's next 1:42

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