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CIS-ITSM: Certified Implementation Specialist - IT Service Management Certification Video Training Course

Looking for studying for CIS-ITSM: Certified Implementation Specialist - IT Service Management certification training course. Our CIS-ITSM certification video training course training course is your number one assistant. Pass with our CIS-ITSM: Certified Implementation Specialist - IT Service Management certification training course on the first try and become a certified professional in no time.

  • 98 Students Enrolled
  • 77 Lectures
  • 5 Hours
  • 5.0 Rating
$27.49
$24.99

Curriculum For This Course

  • Introduction

    Video Name Time
    1. Introduction 2:19
    2. Overview of ServiceNow ITSM and the ServiceNow platform 6:34
    3. Navigating the ServiceNow interface 7:03
    4. Spin up your own free Developer Instance 5:20

  • Incident Management

    Video Name Time
    1. Incident Management Section Introduction 2:14
    2. An Overview of Incident Management 8:16
    3. Incident Management Lifecycle Hands-On 7:45
    4. Incident Management Architecture 4:32
    5. ServiceNow Incident Management Features and Functionality 7:23
    6. Service Level Management Overview 3:51
    7. Service Level Agreement Management Hands-On 6:21
    8. Major Incident Management Overview 2:13
    9. Major Incident Management Hands-On 6:43
    10. Supporting VIP users in ServiceNow Incident Management 2:07
    11. Understanding Roles and Permissions in Incident Management 4:32
    12. How to Automate Incident Assignment 4:23
    13. Configuring Incident Management 5:38
    14. Configuring Notifications in ServiceNow 6:10
    15. Incident Management Scoping Workshops 4:04
    16. Incident Management Reports and Dashboards 4:27

  • Problem Management

    Video Name Time
    1. Problem Management Section Intro 2:47
    2. Introduction to Problem Management in ServiceNow 7:48
    3. Problem Management Architecture 4:44
    4. Creating and Managing Problem Records in ServiceNow 6:07
    5. Root Cause Analysis and Problem Resolution 8:28
    6. Problem Resolution and Closure 3:24
    7. Problem Management Roles & Permissions 5:31
    8. Problem Reporting and Trend Analysis 3:37
    9. Facilitating Problem Management Scoping Workshops 3:33

  • Change Management

    Video Name Time
    1. Change Management Section Intro 3:38
    2. Change Management Overview 8:15
    3. The Change Management Lifecycle 3:11
    4. Creating and Managing Change Requests in ServiceNow 8:15
    5. Change Approval Hands-On 5:11
    6. Running CAB meetings using ServiceNow 7:40
    7. Change Planning and Scheduling 3:55
    8. Change Implementation 4:14
    9. Working with Standard Changes 7:53
    10. Change Management Configuration and Security Roles 2:59
    11. Understanding and Configuring Change Models 4:09
    12. Understanding and Configuring Change Approval Policies 4:18
    13. Release and Deployment Management 6:24
    14. Change Management Reporting and Compliance 4:23
    15. Change Management Scoping Workshops 4:16
    16. Change Management Section Closure 1:16

  • Knowledge Management

    Video Name Time
    1. Knowledge Management Section Intro 4:08
    2. Creating and Managing Knowledge Bases 2:45
    3. Creating and Publishing Knowledge Articles 5:01
    4. Knowledge Article Lifecycle 4:59
    5. Searching the Knowledge Base 3:27
    6. Knowledge Article Collaboration and Feedback 4:39
    7. Guided Setup for Knowledge Management 5:32
    8. Knowledge Management Security Roles 3:48
    9. Knowledge Management Section Closure 2:05

  • Service Catalog and Request Management

    Video Name Time
    1. Service Catalog and Request Management Section Intro 3:18
    2. Introduction to Service Catalog and Request Management 4:00
    3. Designing and Configuring Service Catalogs in ServiceNow 3:44
    4. Creating and Managing Catalog Items and Offerings 11:40
    5. Defining and Automating Service Workflows 6:31
    6. Understanding Order Guides 4:39
    7. Understanding Record Producers 2:43
    8. Managing Service Requests and Fulfillment 6:15
    9. Defining SLAs for Request Fulfillment 1:24
    10. Service Catalog and Request Management Section Closure 1:16

  • Configuration Management Database

    Video Name Time
    1. CMDB Section Introduction 2:48
    2. ServiceNow's CMDB and CSDM Explained 7:26
    3. Understanding the CMDB and its Components 5:00
    4. Understanding CI Relationships in the CMDB. 5:03
    5. Populating the CMDB 6:30
    6. Understanding CMDB Baselines 3:17
    7. Understanding the CMDB Health Dashboard 1:48
    8. Working with the CMDB Data Manager 1:22
    9. CMDB Section Closure 0:59

  • Bonus Lectures

    Video Name Time
    1. ChatGPT integration with ServiceNow Incident Management introduction 1:27
    2. Use Case 1: Integrate ServiceNow Virtual Agent with ChatGPT 5:29
    3. Use Case 2: Let ChatGPT choose Incident Categorization. 4:20
    4. ITSM role requirement Cheat sheet 1:52

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