Curriculum For This Course
-
Introduction to ServiceNow CSM
3 Lectures Time 00:15:59 -
CSM Fundamentals and Core Concepts
4 Lectures Time 00:22:58 -
Case and Account Management
4 Lectures Time 00:16:05 -
Advanced CSM Capabilities
4 Lectures Time 00:16:16 -
CSM Process Automation
3 Lectures Time 00:12:58 -
CSM Security and Compliance
2 Lectures Time 00:05:43 -
Reporting and Performance Monitoring
3 Lectures Time 00:09:05 -
CSM Implementation Strategies
3 Lectures Time 00:11:05
Video tutorials list
-
Introduction to ServiceNow CSM
Video Name Time 1. Overview of ServiceNow CSM 4:17 2. Understanding the ServiceNow Platform 6:02 3. Role of a ServiceNow CSM Implementation Specialist 5:40 -
CSM Fundamentals and Core Concepts
Video Name Time 1. Customer Service Management Basics 5:59 2. Understanding CSM Data Model 5:52 3. CSM Application Architecture 5:50 4. CSM Roles and Responsibilities 5:17 -
Case and Account Management
Video Name Time 1. Introduction to Case Management 4:28 2. Understanding Account and Contact Management 3:51 3. Case Assignment and Routing 3:55 4. Service Level Agreements (SLAs) in CSM 3:51 -
Advanced CSM Capabilities
Video Name Time 1. CSM Portal and Customer Experience 3:45 2. Knowledge Management in CSM 3:47 3. Integrating CSM with Other Applications 3:59 4. Performance Analytics for CSM 4:45 -
CSM Process Automation
Video Name Time 1. Automating Workflows in CSM 4:22 2. Business Rules in CSM 4:14 3. Introduction to Predictive Intelligence in CSM 4:22 -
CSM Security and Compliance
Video Name Time 1. Overview of Security in CSM 2:53 2. Compliance and Regulatory Requirements in CSM 2:50 -
Reporting and Performance Monitoring
Video Name Time 1. Introduction to CSM Reporting 3:10 2. Customizing Reports in CSM 3:11 3. Dashboard Creation in CSM 2:44 -
CSM Implementation Strategies
Video Name Time 1. CSM Implementation Best Practices 3:43 2. Customer Onboarding and Transition 3:32 3. Post-Implementation Considerations 3:50
Add Comment