Curriculum For This Course
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Salesforce Certified Busieness Analyst Introduction
3 Lectures Time 00:06:49 -
Customer Discovery
22 Lectures Time 01:08:51 -
Collaboration with Stakeholders
20 Lectures Time 01:22:23 -
Business Process Mapping
10 Lectures Time 00:45:11 -
Requirements
12 Lectures Time 00:35:54 -
User Stories
12 Lectures Time 00:22:46 -
Developement Support and User Acceptance
12 Lectures Time 00:30:22
Video tutorials list
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Salesforce Certified Busieness Analyst Introduction
Video Name Time 1. Salesforce Certified Business Analyst Course Introduction 1:26 2. Salesforce Certified Business Analyst Exam Guide 3:33 3. Signing Up for a Free CRM Analytics-enabled Developer Edition Org 1:50 -
Customer Discovery
Video Name Time 1. Customer Discovery Knowledge Area Introduction 2:22 2. Installing the V2MOM Application 2:34 3. Installing Agile Accelerator 0:58 4. New Apps Overview - V2MOM & Agile Accelerator 1:57 5. Journey Mapping Using Lucidchart Templates 4:52 6. Lucidchart Salesforce Templates 1:23 7. Establishing Current State Introduction 1:05 8. Establishing Current State with the Salesforce Adoption App 5:15 9. Establishing Current State with the Lightning Usage App 3:04 10. Establishing Current State with the Salesforce Optimizer 2:58 11. Accessing the Salesforce Optimizer Results 6:24 12. Establishing Current State with Custom Report Types 5:05 13. Application Lifecycle and Development Models 2:53 14. Change Sets and the View Setup Audit Trail 2:49 15. Assessing Your Platform Org Health by Running the Security Health Check 3:05 16. System Overview 1:06 17. Center of Excellence (CoE) 1:49 18. Template - Project Management Lite 1:52 19. A Configuration Audit is Nor Prescriptive, but Recommended 3:50 20. Business Analyst Best Practice - Develop Testable Benchmarks 2:04 21. Types of Documentation 5:21 22. Introduction to Personas and the Persona Pack 6:05 -
Collaboration with Stakeholders
Video Name Time 1. Collaboration with Stakeholders Knowledge Area Introduction 1:01 2. What is Customer 360? 2:51 3. Agile vs. Waterfall 2:44 4. The Backlog - The Single Source of Truth for Work to Be Done 2:09 5. Scrum Introduction - An Agile Framework 6:00 6. Scrum Implementation - Meetings 6:41 7. Kanban Introduction - An Agile Framework 5:16 8. Agile Delivery Vehicles - Initiatives, Epics and Stories 2:09 9. Enabling Surveys in Your Org - Reviewing Customer Satisfaction and NPS Surveys 4:01 10. Whiteboarding and Brainstorming Templates 1:12 11. Sending Surveys from Salesforce 4:06 12. Analyzing Survey Results in Salesforce 2:15 13. Jobs to Be Done Framework (JTBD) 2:55 14. The Importance of Trust & Influence for BAs - Trust & Influence Pack Download 3:05 15. User Management - Introduction & Overview 9:14 16. Control What Your Users Can Access - Guide to Sharing Architecture 11:01 17. Multi-Factor Authentication (MFA) to Improve Org Security 1:40 18. Technical Debt & Current State Analysis - OrgCheck Tool 7:01 19. V2MOM - Creating a Strategic Company Alignment 3:00 20. Creating a V2MOM in the App 4:02 -
Business Process Mapping
Video Name Time 1. Business Process Mapping Knowledge Area Introduction 1:01 2. Diagramming Essentials & Designing a Business Capability Map Template 4:36 3. User Experience Basics 6:28 4. Design Patterns 4:08 5. How-To Resources for Business Analysts - Diagram Kit of Parts 5:12 6. Trust & Compliance - See System Status and Maintenance 4:34 7. More Business Analyst Resources on architect.salesforce.com 2:56 8. Data Governance - Resources and Whitepapers - Grab these resources! 4:15 9. Process Mapping for Business Analysts - Types of Process Maps 7:29 10. Process Mapping Practice Questions on Trailhead and Knowledge Area Overview 4:32 -
Requirements
Video Name Time 1. Requirements Knowledge Area Introduction 0:34 2. Writing Good Salesforce Requirements 2:16 3. Requirements vs. User Stories 7:25 4. LinkedIn Integration Guide 2:10 5. Why Stakeholder Alignment is Key to Salesforce Success 2:23 6. Change Set Development Model 2:57 7. Profile and Permission Set Considerations with Change Sets 2:59 8. Change Set Best Practices 2:46 9. Package Development Model 3:59 10. Git and GitHub Basics 4:33 11. Salesforce Files for a Version Controlled Repository to Manage Scope 2:24 12. Requirements Practice Questions on Trailhead and Knowledge Area Overview 1:28 -
User Stories
Video Name Time 1. User Stories Introduction 0:25 2. Who, What, Why? The Components of a User Story to Perform Thorough Analysis 1:52 3. What Before How 0:32 4. Establishing Acceptance Criteria 2:01 5. INVEST Checklist 1:40 6. Definition of Done (DoD) 1:38 7. Prioritizing User Stories 1:21 8. Acceptance Criteria vs. Definition of Done (DoD) 1:42 9. Setting Up and Viewing Debug Logs 3:47 10. User Story Template 1:51 11. User Story Version Control Repository (to Manage Scope) 3:05 12. User Story Practice Questions on Trailhead 2:52 -
Developement Support and User Acceptance
Video Name Time 1. Development Support and User Acceptance Introduction 0:32 2. User Acceptance Overview 1:34 3. Agile Accelerator Overview 1:41 4. User Story and Acceptance Criteria - Test Script Example 2:41 5. Working with Sprints, Teams and Epics in Agile Accelerator 5:34 6. Configuring a Kanban Board in Agile Accelerator 2:19 7. Completeness of Testing and Cross-Object Interoperability Considerations 5:33 8. Identifying Good Candidates for Testers 1:50 9. Types of Testing 1:58 10. Sandbox Consideration and Release Readiness - Sandbox Preview Guide 2:21 11. Code Coverage and Apex Test Classes 3:04 12. User Acceptance Practice Test Questions 1:15
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