Curriculum For This Course
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Introduction
1 Lecture Time 00:03:54 -
Customer and Industry Trends
3 Lectures Time 00:20:09 -
Defining Custoner Success and the CSM Role
4 Lectures Time 00:24:12 -
Engaging the Customer for Success
6 Lectures Time 00:51:19 -
Addressing Barriers
5 Lectures Time 00:40:51 -
Customer Success Management Activities
4 Lectures Time 00:29:13 -
Course Review
1 Lecture Time 00:03:15
Video tutorials list
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Introduction
Video Name Time 1. Introduction 3:54 -
Customer and Industry Trends
Video Name Time 1. Impact of Market Transition 7:28 2. Transition to Subscription Models 6:16 3. Customer Lifecycle Journey 6:25 -
Defining Custoner Success and the CSM Role
Video Name Time 1. Defining Customer Success 5:10 2. Value of Customer Success 4:31 3. Impact to Business Practice 8:04 4. Measurements of Success 6:27 -
Engaging the Customer for Success
Video Name Time 1. Preparing to Engage 10:17 2. Relationship between Business Outcomes and Technology 8:56 3. Health Index 8:30 4. Success Plan 8:27 5. Key Performance Indicators 8:39 6. RACI 6:30 -
Addressing Barriers
Video Name Time 1. Addressing Barriers 4:22 2. Addressing Barriers - Part Two 9:32 3. Case Study 3:26 4. Case Study Excercise 7:30 5. Role Play 16:01 -
Customer Success Management Activities
Video Name Time 1. Customer Communication 9:55 2. Deployment Planning 6:22 3. Quarterly Success Reviews 6:50 4. Expand and Renewals 6:06 -
Course Review
Video Name Time 1. Course Review 3:15
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